SLA 2015 Annual Conference & INFO-EXPO

This course links knowledge management (KM) theory to knowledge services, the management methodology that converges information management, knowledge management, and strategic learning. Throughout the larger organization, the goal of knowledge services is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services to support the organization as a knowledge culture. Topics covered include a history of knowledge management/knowledge services; descriptions, concepts and definitions related to KM/knowledge services; KM/knowledge services in the corporate management environment; and the role of strategic learning in the knowledge environment.

Program Takeaways

1. Participants will be able to describe knowledge services and their role in effective strategy development and implementation.


2. Participants will be able to apply and demonstrate the role of KM and knowledge services to management and knowledge workers.


3. Participants will understand the value of linking organizational KM efforts with strategic learning.

This course provides techniques and guidelines for understanding and utilizing the knowledge audit, the evaluation tool which combines the methodologies of the standard needs analysis and the information audit to establish and evaluate knowledge assets for the larger parent organization. Topics covered include distinctions between the needs analysis and the knowledge audit; matching the organization's knowledge strategy with service delivery goals; the Henczel seven-stage audit model; and determining scope and resource allocations for conducting the knowledge audit.

Program Takeaways

1. Participants will learn how to custom design a knowledge audit for their organization.


2. Participants will come to understand knowledge audit success factors.


3. Participants will be able to explain the importance of the knowledge audit in strategy implementation.